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Incredible Store General FAQs
What is Incredible Store by Arnold Musa?
Incredible Store is a Kenyan-based online store selling branded footwear, apparel, and wall art under the “Incredible” brand founded by Arnold Musa.
Who is Arnold Musa?
Arnold Musa is a digital entrepreneur and creative director behind the Incredible brand, passionate about fashion, lifestyle, and African innovation.
Why is everything branded “Incredible”?
The brand represents strength, identity, confidence, and uniqueness. When you wear or use our products, you represent something bigger—Incredible You.
Is this a Kenyan brand?
Yes. Incredible is proudly founded and managed in Kenya, with a mission to empower African consumers through a local yet global brand.
What types of products do you sell?
We currently offer Incredible-branded shoes, t-shirts, hoodies, joggers, caps, wall art, and lifestyle items. More products are added monthly. You can check our Shop page for more products.
Are your products original?
Yes. Every product is uniquely designed or sourced, branded, and packaged under strict quality control to ensure it represents the Incredible brand.
Do you offer unbranded items?
No. All products are branded with the Incredible identity, which is the core value of our store.
Can I suggest product ideas to your team?
Absolutely! We welcome suggestions. You can email or DM us on social media with your ideas. You can easily reach out to us to our Contact page.
How do I stay updated with new arrivals?
What makes Incredible Store different from other online stores?
Our focus is not just on selling products but building a culture and lifestyle around identity, ambition, and originality.
Where are your products made?
Some items are locally made and branded in Kenya, while others are sourced globally, ensuring quality and uniqueness.
Is this a registered business?
Yes. Incredible Store operates legally in Kenya and abides by business and consumer protection regulations.
Do you do giveaways?
How can I support your brand?
You can support us by buying, sharing our posts, leaving reviews, and telling your friends about us.
Do you work with influencers?
Yes. We’re always open to working with micro and macro influencers who align with the Incredible vision. DM or email us your media kit. You can easily reach out to us through our Contact page.
Can I get custom prints on Incredible wear?
We’re working on a custom department. For now, we only offer our official designs, but custom services are coming soon.
Is the artwork on wall art original?
Yes. Our wall art is designed or curated by local artists and branded to align with the Incredible aesthetic.
Do you support local talent?
Absolutely. We collaborate with local designers, photographers, artists, and models whenever possible.
Are your products suitable for gifting?
Yes. We offer gift-ready packaging and personalized notes upon request. Ideal for birthdays, graduations, or motivation.
How do I become part of the Incredible community?
Follow our Social accounts, tag us wearing or using your Incredible gear, and use the hashtag #BeIncredible to be featured.
Sales and Order Related FAQs
How do I place an order?
Is there a minimum order requirement?
No. You can order even one item. We serve both individual customers and bulk buyers.
Can I order via WhatsApp?
Yes. If you’re not comfortable ordering on the website, you can send your order via WhatsApp, and we’ll process it manually. Our Whatsapp number is +254794018646
What payment methods do you accept?
We accept, M-pesa, Airtel Money, Equity, Vooma, Pesalink, Visa/Master Card and UnionPay.
Do you deliver countrywide?
Yes, we deliver to all towns in Kenya through our delivery partner, Incredible Express, or reliable couriers. You can check our Shipping Policy page and Shipping rates page.
How long will delivery take?
Nairobi deliveries: Same day or next day.
Other towns: 1–3 business days depending on location. You can also check our Shipping Policy page for more details.
How much is the delivery fee?
It ranges from KSh 150 to KSh 600 depending on distance. The fee is displayed at checkout. You can also check the specific delivery rates on different regions on our Shipping Rates page.
Do you offer free delivery?
We offer free delivery for orders above Ksh. 10,000 or during promotions. Watch for updates through our social media accounts and email newsletter.
Can I return an item?
Yes. Returns are allowed within 3 days of receiving the product if it’s unused and in original packaging. You can check our Returns and Refunds policy Page.
What if I ordered the wrong size?
You can return or exchange it within 48 hours of delivery. Reach out for assistance. You can reach out to us through our Contact page.
Do you accept exchanges?
Yes. If the size or item is wrong, we can exchange it depending on availability. We always do exchanges on the same product. Check our Return and Refunds page for more details on exchange.
What if the item is damaged or defective?
Kindly send us photos immediately. If it’s our fault, we’ll replace it at no extra cost.
What if I miss my delivery?
Our courier will attempt a second delivery. If unreachable, your item will be held for a maximum of 3 days.
Do you offer gift wrapping?
Yes. Inform us via WhatsApp. We also have a text area on the check out page where you can instruct us on the same.
Can I order in bulk for events or resell?
Yes. We offer discounted rates for bulk orders. Reach out through our contact page for a custom quote.
Do you restock sold-out items?
Yes, most of our products are restocked depending on demand. Sign up for notifications on the product page.
What happens after I place an order?
You’ll receive a confirmation message via email, followed by a call from our customer service department to confirm your order and before they dispatch the item.
Can I pre-order items that are launching soon?
Yes, for selected items marked as pre-launch, you can place a pre-order to reserve yours before official release. Payment is required upfront.
Do you notify me when my order is on the way?
Yes. Once your order is shipped, you’ll receive an SMS and email notification with delivery details and estimated arrival time.
Do you deliver on weekends and holidays?
We deliver on Saturdays, but not Sundays or public holidays. Orders made during off-days are processed the next business day.
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Do you need any further information or assistance? You can reach out to us through the button below. We are looking forward to hearing from you!
